• Divisional Customer Support Supervisor

    Localisation CH-FR-Cressier
    Identifiant de la demande
    2019-10168
    Nombres de postes
    1
    Catégorie
    Customer Technical Support
  • Présentation

    Bio-Rad is an innovative company and thanks to its laboratory diagnostic systems world leader in the field of blood group serology.

     
    Our company is involved in the supply of high-quality products and services intended for diagnostic laboratories. Independence, innovation and commitment are the fundamental values that permeate our company culture, as well as a strong orientation towards our customers and a multicultural environment.

     

    Bio-Rad in Cressier/Switzerland is looking for a Divisional Customer Support Supervisor (Hardware/Application Support).

    Responsabilités

    • You lead, coach and coordinate the support team, define priorities and make relevant decisions.
    • You manage internal and external customers and ensure high level of customer satisfaction.
    • You are responsible for the efficiency of work flows; you optimize processes related to service and training delivery, in order to improve customer satisfaction.
    • Your teams are accountable to set up and manage international workshops, editing newsletters, provide on-site support and other technical support activities.
    • You lead, advance and motivate your team.

    Compétences

    • You bring sound technical knowledge, ideally in Electronics, software and/or in regulated medical devices field.
    • You have 5+ years of experience in technical support, preferably in a medical technology or diagnostics environment.
    • You have experience in managing a team and proven leadership skills.
    • You have sound knowledge in process management (Six Sigma / LSS).
    • You feel at ease using customer service management and reporting tools.
    • You are fluent in English. Any other language (especially German and/or French) is a plus
    • You are ready to travel, mostly in Europe.

     

     

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